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News and resources on retail banking, consumer finance and reinventing customer experience in finance.

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Expert opinions

Serhii Bondarenko

Serhii Bondarenko Artificial Intelegence at Tickeron

AI into Algorithmic Trading Based on Price Action, Volatility and Correlations

In the dynamic sphere of stock trading, the selection of an adept strategy stands as a pivotal cornerstone for day traders aiming to optimize their financial gains. Within this domain, my exploration focuses on two predominant strategies—Price Action and Volatility Analysis, rooted in technical analysis, and Correlation Models, which harness the p...

/inclusion /crime Artificial Intelligence

Ghazi Ben Amor

Ghazi Ben Amor VP - Corporate Development at Zama

How innovation in encryption is helping secure the credit card approval process

When the FCA fined Equifax £11 million for its role in one of history’s largest cyber security breaches back in October last year, it was a stark reminder of the fragility of our data ecosystem. Following the incident - which saw the credit bureau firm fail to manage and monitor the security of UK consumer data it had outsourced to its US-based pa...

/security /payments Fintech

John Bertrand

John Bertrand MD at Tec 8 Limited

Future of Payment Review: six-months on – Digital Payment Infrastructure

Joe Garner’s Future of Payment review published in 2023 on behalf of the UK Government reflected the complexity of the current instant payment UK environment. The situation has allowed the UK’s early leadership in global instant payments to decline. The UK is starting to fall behind in terms of person-to-person payments made by bank account transf...

/payments /regulation Banking Strategy, Digital and Transformation

Freddie McMahon

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

Towards AI Agents: addressing rule-based governance deficiencies

In the corporate governance landscape, the structural integrity of documented policy and procedural rules stands as a linchpin for organisational order and control. The analogue nature of these documents masks deep algorithmic weaknesses, leaving decision-making vulnerable to risks, often hidden in plain sight. Despite the advent of AI Agents offe...

/regulation /sustainable Artificial Intelligence

Prakash Bhudia

Prakash Bhudia VP of Dealing & Growth at Deriv

Market volatility: Understanding the drivers and how to navigate

Financial markets are inherently dynamic, with volatility that can unnerve even the most seasoned traders. To navigate turbulent periods, it’s crucial to understand the key drivers of market volatility, strategies to protect your positions and opportunities that arise during market dislocations. In this article, we’ll explore the VIX Index, the cu...

/markets

/retail

Research

Future of Report

The Future of UK Fintech - 2015-2035

With UK Fintech Week’s flagship event - Innovate Finance Global Summit (ifgs) - returning for its 10th anniversary, Finextra and Innovate Finance have partnered to publish this report, which acts as your go-to-guide to everything you need to know about financial services and technology in the UK. ‘The Future of UK Fintech: 2015 – 2035: An ifgs Special Edition’ includes commentary from the brightest and best across the fintech ecosystem, discussing and debating the crucial issues facing the sector now and in years to come. This includes key insights from industry experts from Cogo, EY, Konsentus, Marqeta, Standard Chartered Ventures and Zopa Bank. Scoping out the next decade to come, this report explores the agenda topics below and more: The Next Decade of FS and Innovation: What Lies Ahead Fintech Beyond FS Borders: How Fintech is Impacting other Industries and Sectors UK and the World: Keeping our Crown while Learning from Others Transformative Technologies: Opportunities and Risks Users of Tomorrow: The Next Generation of Consumers The Shifting Ecosystem: Who Will Lead?

61 downloads

Impact Study

APP Fraud Liability: A Guide for Banks

Fraud is running rampant. The UK Government's 2023 'Fraud Strategy' report highlighted that fraud now accounts for over 40% of crime, yet receives less than 1% of police resources. More needs to be done to ensure that the consumer is protected.  This is why, as per the Financial Services and Markets Bill, all PSPs will now be required to reimburse fraud victims from October 2024. In light of these upcoming changes, banks need to reassess how they manage liability associated with APP fraud and develop new methodologies in order to investigate and mitigate fraud more effectively.  This Finextra impact study, produced in collaboration with Form3, gives banks a guide to tackling the new APP fraud liability landscape. It highlights:  Risk scoring payments  Implementing the right intelligence  Considering false positives  Ensuring explainability  And more. 

475 downloads

White Paper

UK Open Banking API Performance 2022-2023

The UK continues to be at the forefront of the global Open Banking revolution thanks to the proactive attitude of regulators.  As the most advanced Open Banking market in the world, the UK provides an example of best practices in the implementation of API-based Open Banking that other jurisdictions can use as a model.  In this report, we study the performance of the Open Banking APIs exposed by the large CMA9 UK banks, traditional High Street banks, credit card providers and building societies, and new entrant banks (neobanks). Some of our key findings include:  There continue to be significant API performance differences between banks; There is a significant difference in total latency between the fastest and slowest banks; Cloud choice makes a huge difference in performance; And more. Download our analysis of Open Banking API services today to learn more. 

631 downloads

/retail

FinextraTV

NextGen Nordics 2024: Cross Border Payments: Back on Banks' agenda

Dr. Hubertus von Poser, Head of Sales and Consulting Payments at PPI, joins FinextraTV at NextGen Nordics 2024 for a deep dive into cross-border payments and their resurgence on banks' agendas. Discover the key drivers shaping the financial services landscape, the challenges banks encounter, and strategies to overcome them. Gain insights into the future trajectory of cross-border payments and explore the evolving role they play in the global financial ecosystem.

/retail

Long reads

Ian Rand

Ian Rand Chief Executive Officer at Monument

What’s the outlook for challenger banks in 2024?

From the throes of the financial crisis back in 2008, challenger banks burst onto the scene seeking to shake up the market. Over the last 15 years or so, we have seen new players become established institutions in the UK banking space - such as Monzo and Starling – and other players aiming to follow suit. Businesses who adopt a digital-first philo...

Níamh Curran

Níamh Curran Senior Reporter at Finextra

What’s happening at Temenos?

Temenos shares dropped on 15th February after Hindenburg Research published a report with damning allegations which claimed the company had major accounting irregularities and failed products. Temenos has refuted the allegations made in the report, stating that the claims are inaccurate and false. Here is a recap on the players involved in this sto...

Tracey Dunlap

Tracey Dunlap MD, Customer Experience at Jenius Bank

Banking customer experience in 2024: Personalisation, accessibility and AI

Financial institutions have undergone a reckoning in the last decade, driven by rapid digital transformation and the explosion of fintech apps providing services for everything from budget tracking to crypto investing. Customers are inundated with banking options, and most aren’t settling for just one. Further, expectations are at an all-time high...