Freddie McMahon Director Strategy and Innovation at DF2020 Ltd
Gartner Group have recently identified the following four emergent trends for using Chatbots in the Enterprise: 1. Call Center Help Desk: Chatbots are reducing the cost of customer queries by handling more and more of the customer conversations, with handoffs to help desk workers when appropriate. 2. Operational Approvals: Chatbots are reducing t...
20 October 2017 /ai /regulation Fintech innovation and startups
DBS Bank has been recognised as the Bank of the Year, Asia by The Banker, a member of the Financial Times Group, and Best Bank in Asia-Pacific by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for nine consecutive years from 2009 to 2017. Many banks have been closing branches. As a consequence, we ...
13 October 2017 /ai /regulation Fintech
GDPR CUSTOMER CONSENT: TERMS AND CONDITIONS IN CONTENT FORM ARE NO LONGER FIT FOR PURPOSE - NOW IS THE TIME FOR CHATBOT DIALOGUE Consent is to give permission for something to happen. Consent is one of the specific EU GDPR (General Data Protection Regulation) challenges impacting the Public Sector, Industries, Professional Services and inc...
06 October 2017 /regulation Internal Auditors in Financial Services
The Malaysian RHB Banking Group has launched a chatbot via the RinggitPlus comparison website. The chatbot is a blend of an “advisor” and “salesperson” for consumers applying for a personal loan. During the conversation the chatbot co-ordinates all the necessary information and communicates eligibility via SMS. The RHB Banking Group targeted ...
29 September 2017 /ai /regulation Fintech innovation and startups
The recent OCED (Organisation for Economic Co-operation and Development) “Compendium of Productivity 2017” publication showed global growth, measured by GDP (Gross Domestic Product), should rise from 2.1% in 2016, to 3.5% in 2017, and 3.7% in 2018. Though this is good news, these growth numbers are below those before the financial crises started i...
22 September 2017 /ai /regulation Futuristic Banking
At a recent Microsoft UK, Local Government Partner event, there was some excellent insight on the Digital Agile Aging Market. The key note speaker Ian Spero, Founder of the Agile Aging Alliance, recently published a paper called ‘Neighbourhoods of the Future” in collaboration with McCarthy & Stone. The purpose of the report was to connect dig...
15 September 2017 /regulation /inclusion Futuristic Banking
We are well versed in Multichannel for customer engagement. Now Omichannel has emerged. But, what is it and why does it really matter? Omnichannel means engaging customers across all touchpoints, whether digital or physical. Omni originates from the Latin word “omnis” meaning “all, every, the whole, of every kind”. Understanding the difference betw...
08 September 2017 /regulation Futuristic Banking
As conversation is a more natural interface than websites, enterprise applications and mobile apps, it is inevitable that dialogue will become the most prominent and effective way of communicating between people and computers. The speed of this transition will undoubtedly be far faster than most people are expecting. Why? Dialogue is via a Convers...
01 September 2017 /ai /regulation Futuristic Banking
One of the challenges for Artificial Intelligence (AI) / Autonomous Solutions (AS) is to mitigate socioeconomic risks and negative impacts. Financial Services have already experienced unintended risks when empowering algorithms to trade without sufficient checks and balances. During the afternoon of May 6, 2010, The Dow Jones Industrial Average ...
25 August 2017 /ai /regulation Futuristic Banking
A recent PWC Study identified the following top sectors at potential high risk for automation: 63% Water, sewage and waste management 56% Transportation 46% Manufacturing 44% Wholesale and retail trade 32% Finance and insurance 32% Public administration and defence 32% Electricity and gas supply However, the study states th...
18 August 2017 /ai Futuristic Banking
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