Peter Heywood Regional Leader & Head of Market at ISG
The financial sector is facing several unprecedented challenges as we head into 2023. The future is uncertain; from political instability and economic uncertainty to technological disruption and changing consumer behaviour, financial organisations are looking for new ways to support customers. While the financial sector has long relied on traditio...
10 January 2023 /retail /predictions Artificial Intelligence and Financial Services
Rising inflation across the US, UK and the Eurozone is creating massive pressures across global markets. We’re seeing a reduction in the breadth of credit products, like mortgages, as they become more unaffordable, which leads to a reduction in volume and profitability as net interest margins are squeezed. Defaults are increasing – and will continu...
23 November 2022 /markets Trends in Financial Services
Retail banks have been making a push into digital services in recent years (albeit at varying speeds), but the pandemic supercharged this process. It became essential for digital interaction points like banking apps to be as seamless and comprehensive as possible as it became harder to access local bank branches. Bank customers very quickly became...
31 August 2022 /retail /predictions
The cost-efficiency potential of the cloud is attracting banks and financial services companies to ditch their legacy platforms and modernise their systems with cloud technologies. This would have been unthinkable even a few years ago, but we’re seeing the beginning of a new era for the industry as traditional institutions face stiff competition f...
28 June 2022 /cloud Banking Strategy, Digital and Transformation
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