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Chris George Vice President Product at CI&T

Banking on digital: AI’s impact on the future of financial services

Today, around 46 million UK adults (86% of the country’s adult population) use a form of online or remote banking. As branches and physical are phased out, banks must now differentiate themselves through a strong digital customer experience. Here, AI technology looks set to form a key part of the future. Research from The Economist found that “77%...

26 March 2024 Artificial Intelligence and Financial Services

Chris George Vice President Product at CI&T

Trust the funds: How new challenger banks can earn the confidence of customers

Centuries of history and decades on the high street mean that traditional banks, like the UK’s ‘big four’ of Barclays, Lloyds, HSBC, and Natwest, are often perceived by customers to be the most trustworthy, appealing option. However, since the UK began authorising the opening of new banks over a decade ago, numerous challengers have emerged. And m...

21 March 2024 Banking