Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Company announcement/retail

Navy Federal Credit Union renews Backbase deal

Backbase, the leading Engagement Banking Platform provider, announces today the renewal and expansion of its partnership with Navy Federal Credit Union, the world’s largest credit union with more than 13 million members and $171 billion in assets, proudly serving U.S. veterans, retired service members and active duty in all branches of the armed forces and their family members.

11 April 2024

Company announcement/people

Xceptor appoints chief client success officer

Xceptor, the intelligent automation platform for financial markets, today announced the appointment of Strath Lanyon as its new Chief Client Success Officer (CCSO), effective April 15.

11 April 2024

Company announcement/people

Monarch names Anthony Alexander VP, operations and delivery

Monarch Professional Services Group (Monarch), a Core10 division providing implementation and customer success services for leading financial service SaaS platforms, today announced Anthony Alexander has been named as Vice President, Operations and Delivery.

26 March 2024

Company announcement/wealth

Söderberg & Partners selects Plannr for back-office

Söderberg & Partners has announced that it has selected specialist CRM provider Plannr Technologies as the back-office provider for its preferred tech stack.

25 March 2024

Research/Customer relationship management and knowledge managementSurvey

Definitive Differentiators - Forging a future-proof payments model

18 March 2024 563 downloads

Research/Customer relationship management and knowledge managementImpact Study

APP Fraud Liability: A Guide for Banks

06 March 2024 533 downloads

News/retail

Danish fintech Safty raises DKK11.3 million

Danish fintech company Safty has raised DKK11.3 million in venture capital, led by Upfin and supported by prominent angel investors, including Danske Bank board member Jacob Dahl.

24 January 2024

Company announcement/retail

Dataroid raises $2m

Dataroid, a leading player in the digital analytics and customer engagement industry, has announced a US$2 million investment from Koç Group’s Private Venture Capital Investment Fund and Isbank's 100th Year Venture Capital.

19 January 2024

News/retail

Digital Onboarding raises $58m

Boston-based SaaS fintech Digital Onboarding has raised $58 million from Volition Capital.

19 January 2024

Research/Customer relationship management and knowledge managementImpact Study

AI and Cloud: The Proving Ground for Regulatory Resilience in 2024

22 December 2023 638 downloads

Finextra TV/devops

Changing the future of credit with agile engineering

In this episode of Unplugged, Harry Jell, CTO at Yonder, talks with Andrew Smith from RTGS.global, about building a successful credit card company in today’s financial climate. They discuss the seamless use of merchant data for user rewards, the importance of AWS and Kubernetes for scalability, and explore potential avenues to enrich transaction data.

20 December 2023

Research/Customer relationship management and knowledge managementEvent Report

Cloud innovation paves path to the future

19 December 2023 174 downloads

Company announcement/retail

First Bank live on Backbase engagement banking platform

Backbase, the global leader in Engagement Banking, announced St. Louis-based First Bank is live on the Backbase Engagement Banking Platform, powering the bank’s transformation strategy to offer a seamless, digital-first experience to its customers.

15 December 2023

Company announcement/retail

Eltropy and Jack Henry team up

Eltropy, a leading digital conversations platform for community financial institutions (CFIs), announced today that Eltropy’s Digital Conversations Platform is now accessible through the Jack Henry™ digital banking platform.

08 December 2023

Research/Customer relationship management and knowledge managementSentiment Paper

Payments: The key to unlocking new ecosystems and why merchant services are on the up

06 December 2023 660 downloads

Finextra TV/payments

Agile digitalisation for future-focused issuers

Jos Veendrick, the Regional Head for Continental Europe at TSYS, a Global Payments company, assesses the challenges issuers face with legacy technology and the growing demand for convenience and personalisation in digital transactions. Our discussion covers cloud-based services and API-centric approaches, addressing industry needs and anticipating future growth in the digital payments landscape.

22 November 2023

Finextra TV/retail

The positive impact of AI on customer experience in financial services

With the shift from Google to GPT-4 for information searches, Greg Krasnov, the founder of Tonik Bank, examines AI’s growing influence on the financial industry ahead of this week's Singapore FinTech Festival. The discussion explores how banks are adopting AI, the implementation of Gen AI in customer interactions, where friction between regulation and innovation may arise, and the impact it is having on customer acquisition and credit applications.

15 November 2023