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Bank of Ireland blames latest glitch on "technical issue"

Bank of Ireland (BoI) was hit by another outage on Friday when its mobile banking app went down for around four hours.

2 comments

Bank of Ireland blames latest glitch on "technical issue"

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

From around noon on Friday, customers were unable to log on to any of the bank's apps or websites.

Furthermore, customers were unable to complete any online transactions involving BoI credit cards because the verification process was not working. 

In a statement issued on Friday afternoon, the bank put the issue down to an unspecified "technical issue".

"There was a technical issue this afternoon which required us to take it offline while we fixed the problem,” read the statement. "We are very sorry for the inconvenience caused to our customers today.”

The bank has been hit by a number of technical issues in recent years. Last August, a "singificant technology outage" led to long queues at BoI ATMs after a rumour circulated that customers could withdraw money without their accounts being debited.

The rumour proved to be untrue but it did lead the country's finance minister Michael McGrath to rebuke the bank for "too many such instances in recent years". 

BoI was also fined €24.5m in 2021 for deficiencies in its IT systems. 

 

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Comments: (2)

Hitesh Thakkar Technology Evangelist (Financial Technology) at SME - Fintech startups (APAC and Africa)

Why none of the bank as well as regulator did not mention about their inability to operate from DR site despite the fact millions are spend by the bank - all is investors and customers money.

Michael Fuller Former Retail Banker at None

A "technical issue" duh! The blarney is not an explanation for a failure. The chief digital and architecture officer has a mountail to climb to justify his job title and has our sympathy.

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