/payments

News and resources on payments systems, innovations and initiatives worldwide.

NatWest customers charged twice for Visa debit transactions

Thousands of NatWest customers have been affected by a glitch that has seen them charged twice for Visa debit card transactions.

Be the first to comment

NatWest customers charged twice for Visa debit transactions

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

According to the Mirror, 112,000 accounts are affected by the glitch, which saw customers take to social media to complain, with many reporting that it has pushed them into their overdraft.


In a statement, NatWest says: "Some customer accounts are showing debit card purchases twice, and in certain cases their available balance will be lower than it should, we're really sorry for any inconvenience."

The bank adds: "We are working to fix the problem, and will ensure that no customer is left out of pocket. Our customers can be assured that payments to retailers/merchants have only been made once, so there is no need to contact them."

In March, TSB suffered a similar problem.

Sponsored [New Survey Report] Definitive Differentiators - Forging a future-proof payments model

Related Company

Keywords

Comments: (0)

Join us at Money20/20 Europe 2024 - 4-6 June, Amsterdam | Use code FEX200 to save €200 on your tickeFinextra PromotedJoin us at Money20/20 Europe 2024 - 4-6 June, Amsterdam | Use code FEX200 to save €200 on your ticket