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TSB duplicates payments from customer accounts

TSB is facing a furious reaction from customers after taking duplicated payments from an unknown number of accounts.

1 comment

TSB duplicates payments from customer accounts

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

The snafu, which involved the bank debiting accounts with funds that were initially transferred and accounted for two weeks ago, has left a number of account holders in the red.

A TSB spokesperson says: “We’re aware of some issues related to duplicate payments on some customers’ accounts. We’re working hard to fix these issues and will ensure customers are refunded for duplicate payments. We’re sorry for any inconvenience this has caused."

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Comments: (1)

Hitesh Thakkar Technology Evangelist (Financial Technology) at SME - Fintech startups (APAC and Africa)

It seems System must have been roll back and old batch of transaction posting got re-posted :) Poor Chap who did such recovery / roll back at cost of his job :)

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