Customer relationship management and knowledge management

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Navy Federal Credit Union renews Backbase deal

Backbase, the leading Engagement Banking Platform provider, announces today the renewal and expansion of its partnership with Navy Federal Credit Union, the world’s largest credit union with more than 13 million members and $171 billion in assets, proudly serving U.S. veterans, retired service members and active duty in all branches of the armed forces and their family members.

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Xceptor appoints chief client success officer

Xceptor, the intelligent automation platform for financial markets, today announced the appointment of Strath Lanyon as its new Chief Client Success Officer (CCSO), effective April 15.

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Monarch names Anthony Alexander VP, operations and delivery

Monarch Professional Services Group (Monarch), a Core10 division providing implementation and customer success services for leading financial service SaaS platforms, today announced Anthony Alexander has been named as Vice President, Operations and Delivery.

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Söderberg & Partners selects Plannr for back-office

Söderberg & Partners has announced that it has selected specialist CRM provider Plannr Technologies as the back-office provider for its preferred tech stack.

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Dataroid raises $2m

Dataroid, a leading player in the digital analytics and customer engagement industry, has announced a US$2 million investment from Koç Group’s Private Venture Capital Investment Fund and Isbank's 100th Year Venture Capital.

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First Bank live on Backbase engagement banking platform

Backbase, the global leader in Engagement Banking, announced St. Louis-based First Bank is live on the Backbase Engagement Banking Platform, powering the bank’s transformation strategy to offer a seamless, digital-first experience to its customers.

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Eltropy and Jack Henry team up

Eltropy, a leading digital conversations platform for community financial institutions (CFIs), announced today that Eltropy’s Digital Conversations Platform is now accessible through the Jack Henry™ digital banking platform.

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