Thought Leadership

How enhancing design improves consumer duty

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Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

Jo Bevan-Taylor, Head of Business Consulting - Banking & Financial Markets, NTT DATA UK&I, and Alex Botos, Lead Product Designer, Tangity – NTT DATA UK&I, discuss the current consumer landscape, emphasizing the significance of design in consumer responsibilities, and address what a 'positive customer outcome' really means in today's market.

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