/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

Watchdog reprimands Deutsche Bank for “unacceptable” Postbank problems

Deutsche Bank has been reprimanded by German watchdog Bafin for faulty operations and disruption of services in its Postbank unit.

Be the first to comment

Watchdog reprimands Deutsche Bank for “unacceptable” Postbank problems


This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

Postbank was acquired by Deutsche Bank in 2008 and has been struggling with integration ever since. Despite announcing in July that the incorporation of the unit has been completed, two weeks ago BaFin announced that the unit was experiencing disturbances.

BaFin chief Mark Branson called the disruptions “unacceptable and extraordinary”, pointing out the bank’s inadequacy. He continued: “I would even say it's an unprecedented situation when we look at how many complaints there are about a single institution."

The regulator stated that it would “take relevant supervisory measures if appropriate”.

Deutsche Bank has apologised to Postbank customers for the disturbances. CEO Christan Sewing responded to customer disappointment, saying that the bank has committed “clear mistakes” and the situation is “anything but good, anything but nice”.

He added: "We have not lived up to our responsibility here – and now we have to work all the harder to fix the problems quickly and completely - and regain trust."

Sewing assured users that 400-500 employees are now dedicated to fixing the issue and the problem is being thoroughly examined.

Deutsche Bank has been subject to disapproval recently, with chief executive resigning in disgrace due to a greenwashing scandal in 2022, and being fined $186 million for AML failures by the Federal Reserve earlier this year.

Sponsored Join us at Money20/20 Europe 2024 - 4-6 June, Amsterdam | Use code FEX200 to save €200 on your ticket

Comments: (0)

[New Survey Report] Definitive Differentiators - Forging a future-proof payments modelFinextra Promoted[New Survey Report] Definitive Differentiators - Forging a future-proof payments model