Call centres

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Bank of Ireland to equip call centres with single customer view and voice biometrics

/retail

Bank of Ireland to equip call centres with single customer view and voice biometrics

Bank of Ireland is spending €34 million to overhaul its call centre operations, providing operators with a single customer view and introducing voice biometrics for added security.

Westpac announces multibillion tech upgrade

/retail

Westpac announces multibillion tech upgrade

Australian bank Westpac is planning to spend billions of dollars over the next four years to simplify its technology infrastructure.

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