Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

What changes lie ahead for the future of real-time payments

At EBAday 2024, Paul Francis Walvik-Joynt, Senior Vice President, Real Time Payments, Mastercard, shares an outline of what changes lie ahead for real-time payments and what the proliferation of real-time payments means for the adoption of instant payments. It is evident that trust needs to be maintained as the industry grows and introduces new networks, ensuring organisations are remaining resilient and fraud is combatted. Further, with the advent of new real-time payments systems, opportunities are opening up for domestic and global payments, and for technologies such as AI to be leveraged.

17 July 2024

Finextra TV/regulation

The Importance of ESG when Choosing a Technology Provider

Join FinextraTV at the Temenos Community Forum 2024 as Kalliopi Chioti, Chief ESG Officer, Temenos and Christian Sarafidis, Chief Executive, EMEA Financial Services, Microsoft, dive deep into how choosing the right provider and right partner is crucial for ESG. With increasing pressure coming to the fore from regulators, organisations have no choice but to consider their reputations. This journey cannot be completed alone, so partners are of paramount importance, in addition to technologies such as cloud and AI to drive sustainability efforts.

17 July 2024

Finextra TV/retail

Fintech in Asia: How are Digital Experiences Evolving?

Join FinextraTV at the Temenos Community Forum 2024 as Ramki Ramakrishnan, Managing Director, APAC, Temenos and Trinh Vinh Hien, CTO & CDO, PVcomBank provide an overview of how the APAC region is leading when it comes to efficient digital experiences and the innovations that have come to the fore since 2022. As more and more customers expect digital access to all services, scalable solutions are imperative for financial players in Asia, the Pacific and further afield. While the likes of Alipay and WeChat attempt to bridge the gap between the banked and unbanked, innovation must ensure it is fit for purpose for all.

10 July 2024

Finextra TV/payments

What to include on your Payments Blueprint for Success

At EBAday 2024, Sulabh Agarwal, Global Payments Lead, Accenture, discusses how banks are approaching payments transformation and why the traditional model may not work with the number of initiatives coming to the fore soon. With regulatory initiatives like SEPA Inst, ISO 20022 and a long list of others that include the EPI and digital Euro, financial institutions must remain focused and consolidate new products that are yet to be launched, ensure they are competing against newcomers and justifying the investments that they make. Traditionally, change has emerged incrementally, but now long-term thinking must be prioritised, instead of opening the hood and fixing issues here and there, and technology such as Generative AI must be considered.

08 July 2024

Finextra TV/ai

AI, the Mechanism for Anticipating Customer Needs

Join FinextraTV at the Temenos Community Forum 2024 as Arun Thallapelly, Global Head of BSG, Temenos and Tielman Walters, Chief Technology Officer, Barko survey how digital innovation is helping banks make key connections with customers. Considering the wealth, facets and magnitudes of data available to financial institutions, the discussion taps into how effectively leveraging this data could provide banks with a detailed picture of how a customer currently behaves and would behave in the future. Organisations now need to anticipate needs in a much more effective way and AI is the tool to utilise to achieve this. AI can help precisely understand what the next step of the user journey will be and in turn, products and usability can be enhanced.

05 July 2024

Finextra TV/ai

AI's Role in Shaping the Bank of the Future

At EBAday 2024, Lilia Christofi, EMEA Banking Leader, Microsoft, explores the potential risks associated with implementing AI in the financial services industry, but also the role that the technology can play in shaping the bank of the future. Financial institutions need to ensure that they are leading across AI adoption to mitigate any potential risks that may emerge.

03 July 2024

Finextra TV/payments

Customer Intimacy, Generative AI and Data Models

Join FinextraTV at the Temenos Community Forum 2024 as William Moroney, President International, Temenos and Izzidin AbuSalameh, Group COO, Capital Bank of Jordan, speak about the biggest challenges facing the banking industry today. Despite substantial progression over the last two decades, the pair explore how customer intimacy through digital interactions must be prioritised as the sector is moving towards reducing branches. With this mapping of digital customer journeys, the onset of AI and generative AI has meant that banks are increasingly being encouraged to allow machines to do the thinking internally. This drives a larger issue where legacy technology is unable to support the demands of high traffic digital solutions - the conversation reveals some potential options for banks.

01 July 2024

Finextra TV/payments

Building the bank of tomorrow

At EBAday 2024, Tsvetanka Nankova, Global Head of Sales, Institutional Cash & Trade Finance, Deutsche Bank, discusses what banks need to do to stay in the game and the key trends driving transaction banking innovation. A new wave of technology and digitalisation is emerging, and with this, and the way in which data and analytics is leveraged is also changing. The discussion explores the critical technology of the future, which includes AI, cloud and blockchain settlement, in addition to the regulations that are setting the guardrails for innovation.

28 June 2024

Finextra TV/retail

Retail banking: Key trends and next steps in digitalisation

Join FinextraTV at the Temenos Community Forum 2024 as Robert Wint, Senior Product Director, at Temenos, and Lorenzo Villa, Head of Touchpoints at Credem, discuss how to engage customers in the digital age of mobile banking. Focusing on open banking, the conversation highlights financial wellness and GenAI as key trends in the retail banking space, and delves into how digital channels are expanding and how banks should proceed with digital onboarding.

27 June 2024

Finextra TV/payments

Using Process Automation to Remain Resilient Across 3LOD

FinextraTV and Guy Mettrick, Industry Vice President - Financial Services, Appian, explore how the technology landscape has changed over the past decade and how technology has become a facilitator for operational resilience. Further, with new forms of AI emerging, operational resilience should also be considered, but must not get in the way of innovation. The way forward is process automation and ensuring that technology can be used to mitigate fraud, financial crime, and risk management across the three lines of defence.

20 June 2024

Finextra TV/ai

Banking with Responsible and Generative AI

Join FinextraTV as we talk with Ermes Dajko, Senior Cloud Solutions Architect at Temenos, about the transformative impact of generative AI in banking. Discover how Gen AI is revolutionising decision-making processes with practical use cases. Ermes also delves into compliance strategies, discussing how banks can ensure responsible AI usage while navigating regulatory requirements. Learn how banks are leveraging Gen AI to enhance customer experiences and stay ahead in the competitive financial landscape.

19 June 2024

Finextra TV/ai

Why Fintech Should Carve Out 20% of Their Strategy For Practical AI Applications

Join FinextraTV at Money20/20 2024 as Scarlett Sieber, Chief Strategy & Growth Officer at Money20/20, delves into the key trends shaping the financial industry. Highlights include the enduring relevance of open banking and the growing impact of AI, with 20% of this year's event focusing on practical AI applications. The discussion covers AI's integration in fraud prevention, KYC, and marketing automation, and reflects on the rapid advancements in the past year. The conversation also addresses Money20/20's commitment to evolving initiatives, including a new stage dedicated to major announcements and sustainable innovations, setting the stage for continued growth and industry leadership.

18 June 2024

Finextra TV/regulation

Lord Christopher Holmes of Richmond MBE on what the AI Regulation Bill Means for Fintech

At IFGS 2024, Lord Christopher Holmes provides his view on announcements such the Open Finance Task Force, which were revealed by Bim Afolami MP. Lord Holmes also dives deep into the AI Regulation Bill and how the industry can better align technology for financial inclusion and to benefit vulnerable customers.

06 June 2024

Finextra TV/ai

Cognizant, Rabobank, and Microsoft: Partnering to harness generative AI

Join FinextraTV as Gregory Verlinden, Vice President of Analytics & AI at Cognizant; Fred van Pouderoijen, IT Domain Manager for Payments at Rabobank; and Annette Harris, Head of Financial Services Netherlands at Microsoft, discuss the transformative impact of Generative AI on the financial services industry. Discover how engineers can leverage emerging technologies, how GenAI is reshaping the market for FSIs, and the benefits for SMEs. Learn about the role of strategic partnerships in navigating and responding to the complexities of the payments ecosystem.

05 June 2024

Finextra TV/ai

Effective decision making: Leveraging AI for growth and efficiency

Join FinextraTV at the Temenos Community Forum 2024 in Dublin as Prema Varadhan, President Product & COO of Temenos, delves into the transformative potential of artificial intelligence in banking. We explore specific use cases across banking operations, highlighting how generative AI, combined with explainable AI, enhances customer interactions, streamlines back-office processes, and improves risk and compliance screenings. We also review the measurable value generative and responsible AI bring to banks in terms of innovation, customer centricity, and operational efficiency.

23 May 2024

Finextra TV/cloud

Lending Modernisation: Quick Wins for Banks

Join FinextraTV in conversation with Robert Downs, Global Head of Corporate & Syndicated Lending, Finastra and Prakash Pattni, Managing Director - Digital Transformation, IBM Cloud for Financial Services, IBM, as we explore a plethora of topics including digitalisation gaps, cloud innovation, data and knowledge management, regulation, and competition and how they all intersect with each other to modernise lending. This compelling conversation explores current problems with data in the lending industry and how modern technologies such as AI and automation transform lending processes, products and ensure quick wins for banks.

22 May 2024

Finextra TV/security

Cybercrime: What to Expect from Malware-as-a-Service?

Scott Olson, CMO, Outseer, taps into insights from their upcoming ‘Global Fraud and Scams Trend Report’ to explore what has exerted the most significant influence on fraud threats and mitigation since 2023. Artificial Intelligence – generative, predictive, or otherwise – continues to garner attention, but with new types of AI coming to the fore, fraudsters are also evolving which is leading to increased social engineering, phishing, and malware. The discussion also dives into staggering increases in Malware-as-a-Service and how unsophisticated fraudsters are now executing malicious programmes on consumer devices, overlaying legitimate banking apps with malware to steal personal information.

07 May 2024

Finextra TV/payments

Pivotal trends for sustainable growth in financial services

Amidst the evolving financial services landscape, three pivotal trends have emerged: operational resilience, generative artificial intelligence, and modernisation. As institutions navigate the complexities of digital transformation, the importance of building resilient systems, harnessing the power of gen AI responsibly, and modernising tech stacks becomes increasingly evident. In a conversation with Monica Sasso, Global Financial Services Digital Transformation Lead at Red Hat, we delve into these trends, exploring their implications and the strategies needed for sustainable growth.

25 April 2024

Finextra TV/payments

Advancing payments: How can innovation drive business growth?

At MPE 2024, Neil Caldwell, Senior Vice President, Merchant Sales & Acquiring, Visa Europe, explores the influence of Open Banking and regulatory changes such as PSD2 on the payments industry. We discuss how technologies like tokenization and biometric authentication safeguards merchants and drives growth; and look at methods for optimising payments and enhancing customer experience, alongside exciting developments in biometric payments, real-time platforms, and the integration of artificial intelligence and machine learning.

28 March 2024

Finextra TV/predictions

Financial Forecast 2024: What's Ahead?

In this episode of Predict 2024, Edward Harding, Director of Global Strategic Partnerships at Mambu, discusses the upcoming webinar on Mambu’s 2024 partner predictions report, highlighting how trends are shaping financial services and influencing strategies in the year ahead. We learn about Mambu's partnership-driven approach to industry challenges, examine rising trends such as embedded finance and generative AI, and get a preview of what to expect from the webinar on March 6th.

27 February 2024

Artificial intelligence