69 results about this entity
Period: 24 Apr 2007 - 07 Jul 2022
Research
07 July 2022 1383 downloads
Company announcement/retail
With lockdown causing an increase in gambling, HSBC UK and first direct have today announced an increased cooling off period to their gambling block feature, from 24 hours to 72 hours.
13 May 2021
News/retail
First Direct has enlisted open banking specialist Bud to add transaction categorisation and merchant identification services to its mobile app.
10 May 2021
News/people
First Direct has appointed a new CEO to replace previous incumbent Joe Gordon, who jumped ship in May to work on a new challenger bank brand.
03 September 2020
Company announcement/payments
first direct has selected Mastercard as its partner for its debit card portfolio. Customers will begin to receive cards from the end of this year, as part of a multi-year agreement.
14 August 2020
HSBC UK and its first direct subsidiary have introduced a feature that lets customers contact them via the Messages app on Apple devices.
14 July 2020
Many of the UK's leading high street banks have fallen behind their upstart digital rivals when it comes to making it easy and fast to open an account, suggests a review of 12 players' user experience.
25 May 2020
News
Overnight outages affecting mobile and online services from HSBC and subsidiary first direct have continued into the morning, despite earlier claims that the problems had been rectified.
20 December 2019
First Direct and Nationwide top the UK’s first retail banking customer experience (CX) index, created by data analysis and consulting firm Kantar
29 November 2019
Which? has compared the online security of 12 of the UK's biggest banks, with NatWest coming out on top.
18 November 2019
The UK's original challenger bank, first direct, is celebrating its thirtieth anniversary.
01 October 2019
Company announcement
‘Upfront and Personal: Leveraging data to deliver a genuinely personalized omnichannel experience?’ is a research report published by The Institute of Customer Service and co-sponsored first direct.
23 May 2019
UK bank first direct has added a "co-creation" platform to its app, enabling customers to test new ideas, prototypes and projects and then provide feedback on them.
15 March 2019
News/security
UK consumers' association Which? has hit out at much of the banking industry for failing to protect online customers with two-factor authentication (2FA).
31 January 2019
News/payments
UK bank first direct has teamed up with social payments startup PayKey to let customers send money to friends from within apps such as WhatsApp and Facebook Messenger.
28 January 2019
Mobile has become the channel of choice for customers of direct banking pioneer first direct, overtaking desktop interactions for the first time and far surpassing the original dial-in telephony pipes.
31 October 2018
first direct has seen a significant increase in the rise of overseas contactless transactions made by UK customers this summer, as the rest of the world catches up with the contactless revolution.
01 October 2018
From today (24 April) first direct is once again shaking up the current account switcher market by enabling new customers to choose from a wide range of items and experiences as a hello gift.
24 April 2018
first direct has enabled Pay by Siri*, allowing customers to make payments on their iPhone with a simple voice command such as "Hey Siri, Pay [Priya] £15 with first direct."
16 March 2018
App-only newcomers Starling Bank and Monzo took the top spots in Smart Money People's 'Best British Bank' awards, bringing an end to First Direct's three-year reign and leaving traditional incumbents trailing in their wake.
05 March 2018
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