I agree that protection of the banking system integrity should always be of highest priority. A matter of similar dignity is to keep mission critical IT-systems up and running. Innovative services and new channels lead to needs for upgrade in legacy systems and as radical rebuilding is difficult, expensive and risky such upgrades can become increasingly difficult to accomplish - and thus slow down innovations.
This is very difficult for outsiders to understand. So trivial changes suggested - and nothing is happening. Bankers must be both lazy and stupid.
04 Jul 2011 17:58 Read comment
Who might these guys be?
22 Jun 2011 09:41 Read comment
We managed to launch this e-commercepayment back in -96 in Finland. Very popular from the outset, easy and riskfree for merchants. We did not manage to get it into 4-corner - but this enabled the payments to become real-time. Again huge value for merchants.
16 Jun 2011 06:59 Read comment
Starting to use onlinebanking is usually leading to a jump in customer satisfaction - and lower costs for the bank - and thus for customers taken together if competition is working. This does not mean that e-banking should not be charged for - but less than the manual alternatives.
30 May 2011 15:19 Read comment
Branches are important as sales offices - but we should by now try harder to get away from manual transactions of all sorts - especially cheques and cash.
29 May 2011 20:44 Read comment
I am saying that customers pay every cent of any service providers cost - not that they are getting back every saved cent. But for sure if cents are not saved there is nothing to give back. Our experience in Finland - where the combined costs of banks were cut in half - much due to branch closures enabled by e-banking - was that most of the costs saving went back to customers in fierce price competition. The other potential direction - the shareholders - got a much smaller slice.
29 May 2011 20:41 Read comment
Customers pay every cent of the costs banks have - and it is especially expensive and not very sensemaking to have too many big branches designed for transaction services in countries where online banking has taken off.
27 May 2011 14:11 Read comment
This was experienced already at an early stage of online banking - back in the 80s and early 90s in Finland - before the Internet version. What occured was extraordinary jumps in customer satisfaction and when we looked into them it coincided with taking e-banking into use.
25 May 2011 12:34 Read comment
Cheques will disappear and it would be a good idea to promote easier and better alternatives for donators and receivers alike. Who btw want to donate if the receiving organization does not rationalize its own administrative processes?
10 May 2011 09:31 Read comment
Argued for pan-EU e-invoicing (just-like-payment model) to be launched first - then SEPA. Then 1.migration to SEPA would have happened in a natural way (payment of e-invoice leads to SEPA payment) and 2. direct debit would nicely have stepped into e-invoicing (not too late though).
Interchange on cost-covering level should not be a problem.
11 Apr 2011 17:06 Read comment
Electronic invoicing
Whatever...
Transaction Banking
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