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Tom Ainsworth Head of Customer Engagement at Jitterbit
By Tom Ainsworth, Head of Customer Engagement, Jitterbit Every company on the planet has been rocked by the changes to consumer behaviour prompted by the pandemic. But, while some sectors might struggle to find their feet again post-pandemic, the fintech industry has an opportunity to steal a march. With some agile thinking and tactical choices...
07 May 2021 /people /cloud
Thomas Pintelon Head of Strategy at Capilever
In a world of hyper-personalization and customer-centricity, customers are expecting their banks to provide solutions to their needs, rather than having to find, buy and compose different products and services themselves. This results in embedded user journeys, where different products and services (often of different companies partnering together ...
27 April 2021 /retail
Daire Ferguson CEO at AvaTrade
It is fair to say that although recent years have seen a series of unpredictable social and political events triggering market volatility, the dramatic price swings we have experienced since the start of 2020 have been unlike anything seen before in our generation. The outbreak of COVID-19, the enforced national lockdowns followed by the global ec...
17 February 2021 /markets /covid-19
Hans Hagen Founder at Alphastrike
You may have felt it more than ever over the past months. The pandemic makes it harder to grow your revenues, as customers are more concerned about their personal health and well-being than ever before. Your cost to acquire new customers only knows one path, and that is up. Sigh. There’s gotta be another and better way to boost your growth, no? I...
04 February 2021 /retail /inclusion
Amita Choudhary Marketing Manager at Princeton Growth Accelerator
Your credit score is one of the many numbers that can have a direct impact on whether or not your business will succeed for the next five years. This includes both your personal credit score and the credit score of your business, both of which need to be cultivated if you want to boost the amount of credit you have available. And that’s a good goa...
30 January 2021 /inclusion
Joris Lochy Product Manager at Intix | Co-founder at Capilever
You could argue that the main role of a bank is to increase the buying power of its customers, i.e. support their customers in increasing their assets. This can be through credits or investments. Both solutions make purchases possible, which can give a positive return in the future, i.e. an investment is a purchase of a financial product aiming to ...
08 December 2020 /retail
Retired Member
Even if a consumer fails to pay their debt, you shouldn’t stop serving them. Now, more Americans than ever have debts, as the statistics shows, which should not be a surprise whatsoever; in these challenging times, people seek to save more for a rainy day. At this point, lenders should preserve a top-level quality of the service and continuously de...
07 December 2020 /payments /wealth
Jonathan Westley Chief Data Officer, Experian UK & EMEA at Experian
We all love a subscription. Whether that’s bingeing on the latest box set available on Netflix or Prime, or enjoying a craft ale from your monthly beer box – the popularity of these services have grown significantly over the last decade. In fact, recent research revealed that the UK spends over £550 a year on new subscription services and signs up...
11 November 2020 /inclusion
With skyrocketing savings all over the world, an economic crisis is difficult to avoid as consumption drops and investments are generally postponed. While at first sight these unused savings seem to be a jackpot for banks in terms of increasing net interest income (= difference between credit interest payable, and debit interests receivable & l...
14 October 2020 /wealth /retail
Peter Davidson Business Consultant at Self Employed
While some countries are gradually easing lockdown measures (with some restrictions remaining in place), other countries, such as the United Kingdom or India, are extending coronavirus lockdown to better protect their population and stop the propagation of the virus. When Covid-19 quickly spread outside of China to the world earlier this year, m...
19 September 2020 /wealth /covid-19
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