Digital Insurance Trends

Customer acquisition, onboarding and engagement, underwriting and risk management, billing and claims – all these areas are being changed by the digital innovations. Digital Insurance Trends is a group for professionals who are interested in Insurance Technology, Fintechs, and Solutions Providers - as well as Global Industry Intelligence.

Quentin Colmant CEO and Co-founder at Qover

Embedded insurance: the path to a global safety net

Insurance is, in theory, one of the most virtuous concepts on earth. It is a natural extension of – or even an improvement on – social security. Everyone pays a small contribution so that when an unlucky event happens to one person, we all contribute to helping them.In that sense, insurance is all about caring and protecting people so that we can l...

21 March 2024 /startups /inclusion

Quentin Colmant CEO and Co-founder at Qover

The promise of insurtech: which business models are emerging as winners

The insurtech landscape has changed quite a bit over the last decade. We're starting to see some business models take off, while others are hanging by a thread. So which ones are most likely to succeed? The word ‘insurtech’ dates back to the early 2010s. Today, some potential contenders have emerged, but we have yet to see a clear industry winner. ...

22 February 2024 /startups /predictions

Quentin Colmant CEO and Co-founder at Qover

From boring to bold: 8 insurtech trends and predictions for 2024

Will we see more insurtech bankruptcies in 2024? How about AI dominating the industry? To put a twist on these trends and predictions articles for the new year, I've broken mine into two parts: Boring predictions: aka trends that most industry leaders agree on Bold predictions: aka what no one else dares to say Let’s start with some you’ve probab...

29 January 2024 /startups /predictions

Sheridon Glenn Global VP, Strategic Markets & Initiatives at Guidewire

Could the future of insurance not be in insurance?

I have previously discussed how insurers are now able to build a more accurate and holistic view of their portfolios, and we have also looked at the technologies available to them as they work towards the levels of data maturity and automation needed to fully achieve this. But what do insurers do with this capability once they have it? The insura...

30 August 2023 /predictions

Franklin Manchester Principal Global Insurance Strategic Advisor at SAS

Say My Name: How personalized customer experiences can elevate financial services

by Franklin Manchester and Julie Muckleroy “Names are the sweetest and most important sound in any language.” Dale Carnegie’s words from nearly a century ago suggest an answer to a question troubling financial services firms: How can they take customer experience (CX) to a level that inspires brand loyalty? In hard times, personalization can make ...

26 July 2023 /payments /cloud

Paul Rusu Director Consulting & Insurance Solutions EMEA at SoftServe

Insurers Start Small Steps to Transition From Legacy IT Systems

Insurance profitability is being squeezed by rising costs and competition, while the ability to do anything material about this is being hampered by outdated technology and working practises. But there are signs this is starting to change. The deployment of the AI and ML capabilities and improved customer interfaces, which could offer considerable ...

20 February 2023 /people /cloud

Bency Byju Consulting Patner at Not Applicable

How Digital twin technology can be leveraged in insurance industry

How Digital twin technology can be leveraged in insurance industry Digital Twin technology has been around for decades. The concept is believed to have its origin at NASA when simulations were carried out to bring back the Apollo 13 astronauts. Gartner defines digital twin as a digital representation of a real-world entity or system. Simulations ...

21 January 2023 /predictions

Sheridon Glenn Global VP, Strategic Markets & Initiatives at Guidewire

Insurers should differentiate through value and not price

The ripples from Amazon’s announcement that it was entering the UK insurance market with its own aggregator are still gently washing over the industry. I say ripples, because it was not quite the shockwave that some in the industry have been holding their breath for ever since Big Tech first turned its attention to the market. As to how this invol...

09 January 2023 /regulation

René Schoenauer Director of EMEA Product Marketing at Guidewire Software

Will embedded insurance become the future of the industry?

Many in the insurance industry see embedded insurance as the logical next step in the industry’s evolution. Proponents argue that with its promise to disrupt insurance distribution, embedded insurance will be a major growth driver. As the market develops, we have seen a number of major consumer brands, from Tesla to IKEA and Uber, begin to embe...

25 November 2022 /predictions

René Schoenauer Director of EMEA Product Marketing at Guidewire Software

Are insurers doing their duty when it comes to customer service?

News of the FCA’s Consumer Duty regulations sparked some lurid headlines about heads of financial services firms being heavily fined for failing on customer service. Setting aside the hyperbole, the new rules do put pressure on insurers, banks, and others to take customer centricity even more seriously. Unlike banking, customer interaction with an...

22 August 2022 /regulation /cloud