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Digital Banking Trends

Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Design Thinking in Banking for the Customer Experience Innovations

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can banks and other financial organizations leverage this innovative approach to not just stay relevant but lead in a fiercely competitive market? This art...

/retail /devops

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

The Future of Banking: Beyond Products, Towards Experiences

The financial industry is undergoing a significant transformation. Banks are evolving from mere repositories of money and providers of loans and investments into facilitators of our financial journeys and personal assistants in financial well-being. This shift marks the beginning of an era characterized by embedded banking and deproductization. Tr...

/inclusion /predictions

Brad Strock

Brad Strock SVP, Group Executive, Payments at FIS

Powering financial inclusion with card processing technology

Card issuers have a critical role to play in the drive to create a more inclusive financial system. And thanks to advances in technology, they are getting better and better at fulfilling that important obligation. Customers are banking on innovation For consumers, technology has long been a key driver of financial inclusion, especially among unbank...

/payments /retail

Chiara Gelmini

Chiara Gelmini Industry Principal Director - Customer Risk & DD at Pegasystems

Navigating Client Onboarding and CDD/KYC Practices in Banking: What’s up in the Next 2 Years?

In the rapidly evolving landscape of banking, client onboarding and compliance practices have undergone significant transformations over the years. With the rise of digitalization, regulatory changes, and increasing cybersecurity threats, the banking industry has had to adapt and innovate to ensure efficient and secure processes. As we move along ...

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Ten UX Design Trends in Digital Banking

Let's go beyond common digital banking trends and highlight the significant impact of design in the financial industry. In this article I review 10 UX design trends that are innovating digital financial products and reshaping principles of how financial interfaces are created and perceived by users. The focus is on driving innovation in banking to...

/people /retail

Inna Demchenko

Inna Demchenko Head of project at Bank

Challenges faced by banks and customers in the online onboarding process

In Ukraine remote customer identification and the option to become a bank customer online has been officially in place since 2020, and at present nearly 40 banks out of 63 operating on the market have introduced the option to establish business relationship with the client using remote service channels. Although the service of card opening by new ...


William Perry

William Perry VP at Medallia

The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer

In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to continue well into 2024, forcing organisations to tread cautiously and make more informed decisions regarding investments, product development, and overall strategy. Central to this wi...

/retail /predictions

Rebecca Trivella

Rebecca Trivella Director at 3radical

Zero-party data: The key to personalising financial services?

The days of generic, one-size-fits all financial service experiences are over. Today, customers expect – and demand – personalised financial services. Just think: How frustrating do customers find it when lenders view them as account number #72856, rather than Joe Bloggs with unique financial goals, circumstances, and interests? It leaves them fee...

Patrick Devlin

Patrick Devlin Senior Vice President of Payments at Temenos

Seizing the power of FedNow: What US banks can learn from global peers’ adoption of instant payments

Patrick Devlin, Senior Vice President of Payments, Temenos The recent launch of the FedNow Service in the US presents an enormous opportunity for banks. Looking at the global adoption of instant payment systems, it’s clear this trend isn’t going away, and financial institutions worldwide have taken notice. For instance, in the UK, Faster Payments ...

/payments /regulation

Richard Orange

Richard Orange Vice President EMEA at Exabeam

Enhancing Bank Cybersecurity by Combating External and Insider Threats with MFA

Banks and financial institutions continually face threats from cybercriminals attempting to exploit weaknesses in their digital systems. According to the 2022 Verizon Data Breach Investigations Report, 26% of incidents in the financial sector are caused by malicious insiders, 56% by negligent insiders, and 18% by compromised insiders, emphasising ...

/security /crime

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