Disruption in Retail Banking

Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on.

Pat Carroll Founder/Executive Chairman at ValidSoft

Latest ATM Fraud: another 45 million reasons for change

Once again we have been reminded of the vulnerability of financial institutions to credit card fraud. Last week we saw the news that a large gang of thieves (a number of whom have just been arrested in New York) managed to steal an enormous $45 million from thousands of ATMs in just a matter of hours. This latest crime may have been complex in it...

17 May 2013 /security

Retired Member 

Retail Banks and Insurers can learn from the High Street

We’ve all heard the joke about the tortoise who goes into the police station to report that he’s been mugged by a gang of snails. “Calm down and tell me everything,” says the policeman and the tortoise replies, “I’m sorry – it all happened so fast!” So it appeared with HMV recently. Once a stalwart of the high street, HMV was the Saturday shopping ...

07 May 2013 /retail

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

The Twitterview's back! IBM chats about customer-centricity

Back by popular demand, get ready for the return of the Finextra Twitterview. This time we are speaking to IBM's Mike Hobday who will be chatting with the Twitterarti about banks, customers, innovation & the high level of change affecting financial services. When: May 8th, at 14:30 UK Time Who: Follow @Finextra and @bluzco How: Watch the hash...

01 May 2013

Jim Marous Publisher at The Financial Brand

Too Small to Succeed

Much of the noise in the US is around the concept of 'Too Big to Fail' (TBTF) at a time when there could be a larger issue on the horizon . . . 'Too Small to Succeed' (TSTS). With increasing regulatory capital requirements, declining interest margins, a greater need for investment in innovation and new competition, there are many in the industry wh...

17 April 2013 /regulation /retail

Pat Carroll Founder/Executive Chairman at ValidSoft

Can voice biometrics help banks restore consumer faith?

This survey from Avaya and Sabio caught my eye recently as it shows how concerned consumers are about data privacy and security. And it is an unfortunate fact that financial institutions are the ones that consumers trust less with their personal information. Essentially, the survey shows that (1) customers feel that giving a call centre operator ...

10 April 2013 /security

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

What are banks for?

I had an interesting week last week. Not all of which was 'on the record' so to speak - Chatham House Rule and all that jazz. But I believe I can give ya’ll the gist of it. It started out with bankers confused about the future of banking. Then round the middle was a dinner with some investment banking folks entering the seventh stage of grief for t...

27 March 2013 /payments

Jim Marous Publisher at The Financial Brand

Banking Leaders Predict Retail Banking Trends for 2013

Trying to predict what is going to happen in the banking industry is like trying to predict tomorrow's weather. While you may get the forecast right, it could be more a case of luck than skill. And what you see today could quickly change tomorrow. With that as the backdrop, I asked almost fifty industry leaders who author blogs I read, post on Twit...

31 January 2013 /retail

Retired Member 

Banks and agile - how does the role of testing change?

As more and more financial services organisations embrace agile, the role of testing and the testing team is definitely changing. There are the obvious facts, such as many testing tasks are being relinquished to the Scrum Master and there isn’t the same requirement for test documentation that there is in waterfall methodology, due to the iterative...

07 November 2012