Disruption in Retail Banking

Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on.

Veejay Jadhaw Chief Technology Officer, Global Payment Solutions at Finastra

Roadmap to Financial Services Platform Modernization Strategy

Going forward banks will have an increased focus on improving profitability. While bank profits have exceeded historic profitability rates, return on equity (ROE) is still low compared to the years prior to the Great Recession. Regulatory pressures, customer demands, and non-traditional banking entrants are requiring banks to transform their busin...

29 June 2015 /retail

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Go forth young'uns and get me some 'innovation!'

I had dinner on Sunday night with three 13 year old girls. They were the daughter and two friends, of a close friend of mine I hadn't seen in a while. In addition to catching up on old times over a bottle of wine (with the mother, of course) I took the dinner table opportunity to ask the girls a few questions. You see, they were all born in 2001....

26 May 2015 /retail

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

I had a bank in Indonesia

It has long been my personal feeling, based on over 20 years writing about banks (or banking or financial services or FinTech, what have you) that anyone who thinks it would be a good idea to start a bank should have their heads examined. However, as of January 2015, 26 banks were in discussion with the Bank of England’s Financial Conduct Authori...

05 February 2015 /retail

Pat Carroll Founder/Executive Chairman at ValidSoft

Chip and Signature, a Paradise Lost

By now, most participants in the US payments industry are finally about to realize that the day of the mag stripe is doomed and that EMV, the secure payment card technology rolled out in Europe nearly a decade ago, is finally about to make its debut in the US. Incredulous as it may seem, the financial integrity of the payment card industry continu...

28 October 2014 /payments

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

It's not do or do not do; it's try and try and try...then do

A while ago I attended a conference (I know, shocker) where someone on stage commented that no bank would ever have been allowed to release 'Square', with the amount of bugs the US payments startup experienced at its launch. Square, as you all know, offers the square-shaped merchant dongle that enables mobile transactions. Now this isn't a discuss...

28 May 2014 /startups

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Where does that tail start, actually?

So a long time ago when the earth was flat and God was a boy, I worked at a recruitment consultancy (don't ask) which ran a profitable business placing people in the publishing industry (my side of the business wasn't so profitable, like I said, don't ask). Anyway, my colleagues on the publishing side of the biz regularly received copies of 'The B...

16 January 2014

Retired Member 

Mobile banking - it's time to believe

Mobile banking is something that many in the UK banking sector have been resolutely sticking their heads in the sand about. Latest figures from industry analysts show that the UK lags well behind North America, Europe and Asia in the m-banking stakes. Heeding early reports that decried mobile as a fad, UK banks seemed to have stood pin striped

17 July 2013

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Where bitcoin is going, there will be banks

I've been to a fair amount of FinTech, financial services and payments conferences in my time. I once sat through one where an old man in a badly fitting suit read passages from the Payments Services Directive...line by line...(I still have flashbacks). However, outside of the non-stop party that is European banking regulations, nothing screams Fin...

04 July 2013 /payments

Jim Marous Publisher at The Financial Brand

9 Keys to Bank Cross-Selling Success

With an increasing need for banks to increase revenues and decrease costs, optimizing every marketing contact has never been more important. In addition to leveraging multiple channels to generate a steady stream of new customers, one of the easiest and most steady sources of new businesses and related revenue is to reach out to current customers ...

18 June 2013 /retail

Jim Marous Publisher at The Financial Brand

Risk and Opportunity of Moving Customers to Digital Channels

Today's banking customer can interact with their financial institution through more channels than ever, and the channels selected can have a significant impact on bank revenues as well as customer satisfaction. Gone are the days when a customer did all of their business in a branch. Today, most customers use multiple channels to research products,...

23 May 2013 /retail