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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Brett King CEO & Founder at Moven
I don't know about you, but my time is one of my most valuable assets these days. I work long hours, I travel a lot, when I'm home I am struggling to find quality time (and quantity) with my kids, and I am increasingly trying to eek out a few minutes each day for myself. So anything that adds an additional demand on my time, better be worth it. So...
19 August 2010 /retail /wholesale
Retired Member
The tightening of banking regulation is one of the biggest side effects of the last financial crisis. While central banks and other regulators are seeing to it that their subjects stick to the letter of the law, a breed of informed consumers is enforcing it in spirit, demanding integrity, transparency and accountability from financial service prov...
18 August 2010 /retail
Rik Coeckelbergs Independent Advisor, Opinion Maker and Consultant at The Banking Scene
I have been breaking my head on what kind of new bank I would invest in (supposing I have the money for it of course). I have read about several business plans already, however if I invest in a bank it must become a reasonable competitor towards other banks. It must be a business model that thinks ahead, looks for customers now and learned its les...
15 August 2010 /retail
Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData
I should have known - it is not possible to realize how good something can be before you get to use it. It is not quite possible either to see the next steps before you take the previous. Even if a good part of my daily work has been and continues to be innovations in these fields. Now I am amazed at how easy and addicting it is to pay the bills. Y...
15 August 2010 /payments
Apologies to Shakespeare for the modified Romeo and Juliet reference, but the question is valid - what is in the 'name' of a customer these days? I’m on Twitter, I’m on Facebook, I have various other profiles online on sites like LinkedIn, etc but none of this information appears relevant to most of the service organizations I interacted with dail...
13 August 2010 /retail
Once again, the balance of power has shifted towards the consumer and this time, we have the ICT revolution to thank for it. Far from being passive users of goods and services, today’s customers are demanding integrity, information, openness, social responsibility, personalised attention and an active role for themselves from the businesses they ...
09 August 2010 /retail
Uri Rivner CEO and Co-Founder at Refine Intelligence
West Bromwich is a 140,000 sized town about half way between London and Liverpool. It is the largest town in the United Kingdom without its own Royal Mail postcode. It does have a decent football club, though, and the Latin motto on the town's coat of arms translates as "Work Conquers All". It also happens to be the UK capital of eCommer...
05 August 2010 /security
I hear a lot of individuals in the financial services space expressing concerns about the risk of conducting business online, the lack of privacy in social media, the issues of identity theft and so forth. I’m not sure what these proponents of the ‘high-risk involvement’ model hope to accomplish, but if they realistically think that flagging conce...
05 August 2010 /retail
Stanley Epstein Associate at Citadel Advantage Group
The news this past week has been all about a Citibank mobile banking glitch. Apparently a flaw in a version of its iPhone m-banking application resulted in it improperly storing customer account information. Now this is something that could happen to anyone, you will say. But should it? The past year has seen an explosion of new banking services an...
31 July 2010 /payments
Nick Ogden Founder and Director at RTGS.global
The EU’s 2009 e-money Directive aimed to enable the design of new, innovative and secure electronic money services. In some ways Europe has come a long way in this area: use of credit and debit cards, Electronic Funds Transfer, Electronic Banking and Chip and PIN authentication have all increased dramatically, a date has been set for the demise o...
28 July 2010 /payments /retail
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