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How mobile banking can unlock real financial progress
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Siamac Rezaiezadeh VP Product Marketing and Insights at GoCardless
Last week, when guest speaking on a webinar, I was posed with the question, “Direct Debit has been around for a while, but we’re seeing new uptake and new popularity. So, why is it making a comeback now?” Let’s start with this - Direct Debit has been here for years, so I don't call it a comeback. I would argue that Direct Debit has been consistent ...
11 March 2024 /payments /cloud
Raktim Singh Senior Product Leader at Infosys
Though the last couple of years, including the pandemic, have forced banks to 'embark upon a digital transformation journey,' we still find many gaps here. During the pandemic, banks realized their services needed to reach customers even during lockdown. Many banks have moved to the cloud, and for them, moving to the cloud has become a digital tra...
09 December 2023 /retail /wholesale
Alex Kreger Founder & CEO at UXDA
Is it possible to remove friction and improve mobile banking usability in just a few days? Many believe it requires a significant amount of time and financial investment. But that's not true. You can instantly increase overall digital customer satisfaction by easing usage of 20 key features. Best mobile banking effectively meets the needs of the u...
04 December 2023 /people /retail
Suman Rao UK managing director at Avaloq
Design thinking is, at its core, a process of empathizing with the user. The methodology has been successfully used in many industries to drive human-centred innovation, resulting in the creation of pioneering products like the first mouse for Apple. In recent years, it has become increasingly popular in the financial industry and big financial pl...
30 November 2023 /wealth
In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses consider in order to offer a service that will meet digital customer expectations from a bank and financial services? Perhaps, there has never been such ...
13 November 2023 /people /retail
Almost every financial institution invests a lot of effort and money into improving customer experience (CX) in the banking service they provide. This is the main way to ensure a competitive advantage in the digital age. Unfortunately, sometimes results are pitiful. What could be the reasons behind a bad outcome of digital product design in financ...
12 October 2023 /people /retail
Our perception of the world is determined by the rules instilled from childhood. And often, this mindset becomes an obstacle to innovation in banking service design. Many simply do not notice the opportunities that open up in front of them. And those who have broken the usual rules and look at the world differently have an advantage. And we see th...
25 September 2023 /people /retail
There is one similarity in the world of sports and banking services design. I'm talking about two approaches — sprinting and marathon running. Picture two renowned athletes, Usain Bolt and Eliud Kipchoge. Bolt, the world's fastest sprinter, is recognized by the majority of people. He holds the 100-meter sprint world record with an astounding time ...
18 September 2023 /retail /devops
Pavlo Farb Security Engineer at Cossack Labs
Thinkers always win, don't they? Industry leaders who think strategically and plan are more likely to achieve their goals. A product that meets user expectations, ensures safety of their assets and sensitive information is destined for success. Would you like to be the creator of an optimal solution that wins the market and the hearts of your user...
14 September 2023 /security /wealth
Donica Venter Marketing at Traderoot
Embarking on this article, we join Jan Ludik, CEO of Traderoot, as he delves into the rapidly expanding realm of digital banking and the indispensable role that fintech innovation plays in driving its upward trajectory. In recent times, the transition from conventional banking to digital platforms has transcended from a matter of convenience to an...
25 August 2023 /payments /inclusion
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