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Stuff that's out there in the way out and beyond in banking.
As the owner, you will also give up ownership if you leave this group.
Anthony Pickup Consultant at Capgemini Invent
I was asked recently to predict the future for ATMs (Auto Teller Machines) and the services they will provide. I approached this by looking back at what has driven the development of the ATM hardware and software we see today. My conclusion is that mass market technologies that have enabled ATMs to lower the cost of current their operation or red...
23 February 2018 /payments
Chris Principe CEO at APB, Inc.
It's a Crypto Crazy Christmas!! What you should have remembered that was told to you by Billy Ray Valentine. So, I do not have an inside information, if there is any, about the last two weeks in Crypto pricing. What I will say is that I am not surprised by the fatigue that the market showed the last two weeks and I expected to see this happen. In m...
28 December 2017 /sibos
Freddie McMahon Director Strategy and Innovation at DF2020 Ltd
At this early stage of the chatbot evolution, it is difficult to determine the current state of being able to value chatbot firms. Valuation of new innovations is often influenced on future potential. A study of 16 firms produced some interesting insights. The selected chatbot firms all have successfully raised funding since June 2016. This pro...
16 December 2017 /ai
The most common misperception about Chatbots is that Natural Language Processing (NLP) is the only method for delivering conversation-as-a-service. Though this is not true, as covered in earlier articles, it is important to understand some of the NLP limitations. The popularity of Chatbots naturally being able to converse with people generally star...
24 November 2017 /ai /regulation
Retired Member
In the face of changing times, Banking and Financial companies might encounter some rough patches in the near term– largely owning to the fact that customer expectations are at all-time high, un-sure digital strategies can be really un-forgiving, channel flux is extreme and speed to market is frankly become ‘maddening’. Today, consumers expect the...
22 November 2017 /ai
Sayed Ali Sharafudeen Senior Manager, Customer Analytics at Genpact
When customers walk into their bank, they normally expect to talk to a personal banker or customer manager to discuss their need or issue. With every customer tending to demand personalized relationship with their banks, scalability issues creep in for a branch level personalization for each and every customer. However, retail banking has gone dig...
21 November 2017 /ai /retail
Chatbots, the human side of artificial intelligence, are showing significant signs of market growth, primarily due to the ability to make material reductions in costs, whilst delivering superior customer interactions. From various sources, the Chatbot market is expected to be worth more than US$1bn by 2023, at a compound annual growth rate of betwe...
17 November 2017 /ai /regulation
There is a very early emergence of Chatbot capabilities being enriched by Blockchain. There are three distinctive use cases: Conversational Customer Consent Certain types of Chatbots provide a viable alternative to dense ‘legal’ content such as Terms of Conditions or Financial Product Conditions. This is relevant where there are customer choices ...
11 November 2017 /ai
Forrester Research has significantly increased its coverage of Chatbots especially for delivering customer service. They are already seeing evidence that chatbots are starting to make a difference where customers used to be frustrated when they get placed in a telephone queue or loop when trying to reach the customer service desk. The ability
27 October 2017 /ai /regulation
Jeremy Light Co-founder at Fourdotzero
Payments are atomising.. In my view, electronic payments will accelerate dramatically over the next decade, driven by the "atomisation of payments." New business models are emerging, enabled by technology, resulting in increased transactions that will scale and scale. We are fast moving from batch to real-time transactions, with payments...
02 October 2017 /payments
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