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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Retired Member

Retired Member 

What does organizational restructuring mean to your customer

No restructuring is pain free, especially in the complex business of financial services. And in the aftermath of the crisis, the industry has undergone widespread re-jigging through consolidation, merger, integration, compliance, cutback or transformation. Cost and effort apart, restructured organisations worry about how this move will impact the ...

/retail

Brett King

Brett King CEO & Founder at Moven

Consumers shun bank marketing in favor of online research

At their annual ThinkBanking event last Thursday (Sept 9th) in Sydney,the Google Financial Services Team released their latest behavioral research supported by Global Reviews’ Customer Experience Benchmarking. The results are a shock to those expecting traditional marketing methods to strongly influence customer behavior in respect to product selec...

/retail

Retired Member

Retired Member 

The first Payment Institution licenses in France!

The French Central Bank has given licenses as a Payment institution to two french companies. This is the first french licenses !!

/payments

Retired Member

Retired Member 

So what does competition mean for the banking customers

In a sense, customers never had it so good. Companies are fighting hard over the same consumers, adding to their considerable power. The going’s got tougher for banks which were already striving to defend their turf against both established rivals offering similar services and new upstarts with innovative ideas. In parallel, they are trying to re

/retail

John Cant

John Cant Managing Director at MPI Europe Ltd

What sport tells us about financial regulation?

My 16 year old sports mad son read a book by Ed Smith, an Anglo Welsh county cricketer, over the summer entitled ‘What Sport Tells Us About Life’, and was mightily impressed. The book’s brilliance – he tells me - stems from the recognition that sport is life in miniature, and that if you analyse sport you find a mine of information about war, mo

/regulation /wholesale

Bo Harald

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

Miserable public isolation

Reading OECD "Forum on tax administration:Taxpayer services sub-group" Survey Report (March 2010). "Why citizens don' use revenue bodies'/governments' e-service" Despite all the success stories we have seen when: - the public sector realises that it is not the only service citizens use - and in fact one of the most infrequent...

/payments

Retired Member

Retired Member 

Dumbo the Elephant - elephants really do fly!

You may recall in my last blog posting ‘The Wolf is at the Door – if he huffs and he puffs can he blow the bank down?’ we started to explore the scenario of hikes in interest rate and the impact upon commercial lending books. The blog seems to have resonated with a number of you judging by the comments I received over the past couple of last week...

/regulation /wholesale

Uri Rivner

Uri Rivner CEO and Co-Founder at Refine Intelligence

My wife has a Trojan!

A couple of months ago my wife, who works for a small start-up, got a brand new laptop for remote access. A small, white thing that looked pretty but, I suspected, came with little security, given that whenever I shoulder-surfed her I saw warnings like “no anti-virus installed”. So when she wasn’t looking, I sat down to investigate. The first thin...

/security

Uri Rivner

Uri Rivner CEO and Co-Founder at Refine Intelligence

First Class flights and Margaritas on the beach

You spend all year long working, and in summer time you deserve some R&R. Option 1: look after holiday packages. Fly charter, book a reasonably priced hotel, and rent a compact car to do some sightseeing. Option 2: search for the most expensive destination you can find. Fly first class, book an all-inclusive five star resort with morning massag...

/security

Bo Harald

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

Time for WHY not!

Once invoicing has migrated from paper and PDF to structured form - increasingly in the soon ready open global ISO standard - a wealth of productivity enhancing practices can be launched. Examples: - automated accounting (as e-invoices carries increasingly common posting codes) especially for the SME-sector - creating de-facto real time accounting

/payments