Outsourcing Banking, Financial Services Operations

Group is focused on accelerating Business Process Transformation through the use of the latest Fintech point solutions, AI, RPA and Design Thinking.

Mete Feridun Chair at EMU Centre for Financial Regulation and Risk

Operational resilience: What does the proposed UK CTP regime mean for firms, FMIs and third parties?

Subsequent to a joint discussion paper (3/22 – Operational resilience: Critical third parties to the UK financial sector) published in July 2022, the Bank of England (the Bank), Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA) issued joint proposals on 7 December 2023 to increase resilience of the financial sector by ov...

08 December 2023 /regulation /cloud

Neil Glover Senior Director, Customer Solutions at Quantanite

What Does The Consumer Duty Mean For Contact Centres?

Most readers of this journal will have some awareness of the FCA Consumer Duty. The important date when the new rules will apply is 31 July 2023 - not long now. In short it sets out to achieve an improvement in consumer protection by requiring financial service companies to deliver good outcomes for customers. Surely all financial service companie...

05 July 2023 /regulation /people

Scott Dawson Head of Sales & Strategic Partnerships at DECTA

Getting the basics right: Achieving 99.99% uptime and no data leaks

It seems as though tough times are ahead for eCommerce merchants. The potential for a major downturn has many battening down the hatches in anticipation of lean profits and higher expenses. During this time, it is therefore vital that companies get the basics right. There are two dangerous temptations here: the first is to invest in flashy new sys...

05 June 2023 /payments /sustainable

Prasoon Mukherjee Director | Head of Securities Services | GSC-India at Societe Generale Bank

COMPUTATIONAL THINKING - The Missing Link Between Ideation and Execution

We often tend to identity reasons of failed software projects with "cost-overrun" , "time-overrun" or "poor quality". A few years back, during conversation with a dear friend, who also happend to be my client at a major investment bank, I was struck hard by his thought on the subject, which still continues to be my gu...

24 December 2022 /people /wholesale

Pete Lord CEO and Co-founder at Codat

Tackling the churn problem in Point-of-Sale

Every year about 30% of restaurants go bust. The life of any hospitality or brick-and-mortar retail business is usually short, particularly in the small and mid-market segment. Blame high fixed costs, staff turnover rates around 70%, and a fickle customer base. This is doing business on hard mode. Unsurprisingly then, the hospitality and retail se...

03 November 2022 /payments /startups

Luigi Wewege President at Caye International Bank

9 Ways Your Business Will Benefit from Offshore Incorporation

Establishing or even reorganizing an older business means making decisions about the incorporation. While your first thought was to incorporate domestically, the idea of establishing an offshore corporation instead of or in addition to a domestic one is intriguing. Would an offshore corporation in a desirable international setting work for you? He...

18 January 2022 /startups /markets