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The Future of Digital Banking in the UK 2022

The digital transformation of financial services remains a defining journey being undertaken by banks and fintechs across the globe.

Increased digitisation of banking services after the Covid-19 pandemic, demonstrates how financial institutions are becoming more agile and better equipped to serve their end-customer.

The future of banking is an industry reliant on cloud-based technology and partnerships with fintechs to drive their businesses forward. The digitisation of financial services through mobile apps, audio chatbots, and automation makes banking more personalised and convenient to users. However, accompanying this digitisation comes challenges such as cybersecurity and fraud, arising from this shift toward a digital ecosystem. Talent has never been in higher demand, and retaining strong employees with the right training is pivotal to succeeding digitally.

By partnering with fintechs, banks are overcoming these challenges and navigating the new environment with the future front-of-mind.

Featuring expert views from 10x Banking, Infosys Finacle, Mambu, and Salt Edge, and insights from Lloyds, first direct, OakNorth, and Santander, this Finextra report will explore how industry leaders perceive key events and trends defining the future of digital banking in the UK, during 2022 and beyond.


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