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First Tech Federal Credit Union digitises banking processes with Zebra

Source: Zebra Technologies

Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced First Tech Federal Credit Union (First Tech) has selected Reflexis for Banking to increase staff effectiveness and productivity and to elevate customer service.

First Tech will digitize audit processes resulting in greater insights and visibility into staff workload, proactive task management and enhanced communications in all their Experience Centers.

Zebra’s Reflexis for Banking provides branch staffing optimization and mobile tools for improved employee engagement. The solution simplifies work for branch employees and increases time spent directly with customers, driving productivity and improved client loyalty. First Tech will also digitize inspection processes, which will provide a digital audit trail that reduces task duplication and optimize resource allocation for managers and staff.

“We chose Zebra’s Reflexis for Banking solution for its ease of use and ability to improve compliance within our Experience Centers,” said Holly Hoekman, Director, Training & Optimization at First Tech Federal Credit Union. “With the support of our Experience Center Leaders and Business Support teams, and the added visibility into the completion of tasks on a daily basis rather than at month’s end, we will be able to realize our compliance benchmarks and provide even greater service to our customers.”

First Tech joins a rapidly growing roster of banks utilizing Zebra’s Reflexis for Banking software solution to optimize branch execution, scheduling and communication. Founded 70 years ago by employees of Hewlett-Packard and Tektronix, First Tech ranks among the top 10 Federal Credit Unions by assets under management and by customer satisfaction. It is a member-owned financial institution with over 30 branches in eight states, including California, Colorado, Oregon, Washington and Texas.

“Zebra’s Reflexis for Banking solution provides real-time visibility into branch operations offering assurance that tasks are being completed on-time and according to best practice,” said Suresh Menon, Senior Vice President and General Manager, Software Solutions, Zebra Technologies. “Reflexis for Banking will help First Tech Federal Credit Union streamline branch operations processes to elevate the customer experience, enhance controls, deliver operational efficiency and improve employee satisfaction.”  

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